Returns & Exchanges
At So Good BB, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the reason for return to receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.
Ship It Back
Attach the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing