Frequently Asked Questions
Everything you need to know about your So Good BB beauty journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your package ships, we will send a tracking link so you can monitor its progress in real-time.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your beauty products cruelty-free?
Yes, So Good BB is committed to ethical beauty. We ensure that our curated selection of products and brands do not test on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer professional discounts?
We currently offer a Pro Program for licensed makeup artists and stylists. Please contact our support team with your credentials to apply for a professional discount code.